Re4r Privacy Policy — Personal Data Protection for Malaysian Users
This document explains how the re4r platform collects, uses, stores and protects your personal information. Please read it carefully before using our services. Your privacy is our priority.
1. Information We Collect
When you register and use the re4r platform, we collect several categories of information to enable us to deliver our services safely and efficiently. The information collected includes:
- Account information: full name, email address, mobile number, and encrypted password collected at registration.
- Identity verification information: a copy of your identity card or passport may be requested to fulfil verification requirements.
- Payment information: transaction details in Malaysian Ringgit (RM) including bank name, partially masked account numbers, and deposit and withdrawal records. We do not store full card numbers.
- Device and browser information: IP address, browser type, operating system, screen resolution, and session data collected automatically when you use the platform.
- Usage data: pages visited, session duration, buttons clicked, and game preferences, for analytics and platform improvement purposes.
- Cookies and tracking technologies: small cookie files stored in your browser to maintain your login session and enhance the user experience.
2. How We Use Your Information
Re4r uses the information collected solely for legitimate purposes directly related to the delivery of platform services. The primary purposes for which your data is used include:
- Processing account registration and verifying user identity
- Enabling deposits and withdrawals in Malaysian Ringgit (RM) via local payment methods
- Providing responsive and effective customer support
- Sending important notifications relating to your account, transactions and security
- Detecting and preventing fraudulent activity, money laundering and unauthorised account use
We also use aggregated and anonymised data for internal analytics purposes — including understanding platform usage patterns, improving mobile interface design and planning new game category additions. Data in this form cannot be used to identify any individual personally.
Re4r will not use your information for third-party marketing without your explicit consent. You may withdraw your marketing consent at any time through your account settings or by contacting our support team.
3. Cookies & Session Tracking
The re4r platform uses cookies and similar technologies to ensure core website functions run smoothly. Cookies are small text files stored in your browser when you visit our site. We use several types of cookies:
- Session cookies: required to maintain your logged-in state during an active session. These cookies are automatically deleted when you close your browser.
- Preference cookies: saves your language preference and display settings so you don't have to reconfigure them each time you visit.
- Analytical cookies: collects anonymised usage data to help us understand which parts of the platform are most frequently used and identify performance issues.
You can manage or delete cookies through your browser settings. However, disabling session cookies may affect your ability to log in and use the re4r platform normally.
Data Protection Summary
- SSL encryption for all communications
- Passwords are stored in encrypted format
- Cookies can be managed through your browser
- Anonymised analytics data only
- No data sold to third parties
4. Data Retention, Security & Third-Party Sharing
How Your Data Is Kept Secure
All re4r user data is stored on servers protected with encryption both in transit and at rest. We use HTTPS protocols and SSL/TLS encryption to ensure every communication between your device and our platform is secure from external interference.
Account information and financial transaction records are retained for as long as required to meet Malaysia's legal and regulatory obligations. Once an account is permanently closed, data no longer needed for legal purposes will be deleted within a reasonable timeframe.
Information Sharing with Third Parties
Re4r does not sell, rent, or disclose users' personal information to third parties for commercial purposes. However, we may share necessary information with:
- Licensed payment processors such as FPX, TNG eWallet, and DuitNow providers, to facilitate secure RM transactions
- Technical service providers supporting platform operations under strict confidentiality agreements
- Relevant authorities where required by Malaysian law or a valid court order
All data sharing with third parties is subject to data protection agreements and involves only the minimum information necessary for the relevant purpose.
5. User Rights & How to Contact Us
As a re4r platform user, you have clearly defined rights over your personal data under Malaysia's Personal Data Protection Act 2010. These rights include:
- Right to access: you have the right to request a copy of the personal information we hold about you.
- Right to rectification: if your information is inaccurate or out of date, you may request a correction through your account settings or by contacting customer support.
- Right to erasure: under certain circumstances, you may request the deletion of your personal data. Such requests will be processed in accordance with applicable legal requirements.
- Right to withdraw consent: for any data processing based on consent, you may withdraw that consent at any time without affecting the validity of processing carried out prior to withdrawal.
This Privacy Policy is subject to change from time to time. You will be notified of any material changes via in-platform notifications or through your registered account email. Continued use of the platform after changes are published will be considered acceptance of the updated policy.
Contact Privacy Support
For any enquiries about your personal data or to submit a user rights request, please contact us:
We will respond within 7 business days.
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